Shipping & Delivery Policy for sbmbd.net

1) Where We Ship

• Bangladesh (Domestic): We ship to all major cities and districts across Bangladesh.
• International: We ship to most countries via international courier partners. If your country or region isn’t supported at checkout, please contact us.

2) Processing Times

• Order verification & packing: 0–1 business day(s).
• Cut-off time: Orders placed before 1:00 PM BST are usually dispatched the same business day. Orders placed after the cut-off or on weekends/holidays dispatch the next business day.
• Pre-orders/custom items: Processing begins once stock arrives or customization is complete (we’ll display/notify expected lead times on the product page or via email/SMS).
• Business days are Saturday–Thursday; Friday and public holidays are non-operational unless otherwise stated.

3) Estimated Delivery Times

• Inside Dhaka (metro):
  • Standard: 1–2 business days
  • Express (when available): Same day or next day
• Rest of Bangladesh: 2–5 business days
• International:
  • Express Courier (DHL/UPS/FedEx or similar): 3–7 business days
  • Postal/EMS (economy, where available): 7–15 business days
• Remote areas, severe weather, customs clearance, or unforeseen courier network issues may extend these timelines.

4) Shipping Methods & Couriers

We partner with reputable domestic couriers (e.g., Sundarban, SA Paribahan, RedX, Steadfast, Pathao or similar) and international carriers (e.g., DHL, FedEx, UPS, EMS). The carrier is assigned automatically based on destination, weight/size, and service availability.

5) Shipping Fees

• Domestic (Bangladesh): Flat rate or weight-based fee shown at checkout.
• International: Calculated at checkout based on destination, weight/volumetric weight, and service.
• Remote-area surcharge: Some locations may incur an extra fee (displayed at checkout or communicated prior to dispatch).
• Promotional Free Shipping (if offered) will be applied automatically per the promo terms (e.g., cart value threshold, destination limits).

6) Cash on Delivery (COD)

• Available within Bangladesh where supported by our courier partners and for orders within specified value limits (shown at checkout).
• Not available for international orders.
• COD may be declined for custom, high-value, or bulk orders—we’ll request prepayment in those cases.

7) Order Tracking

Once your order ships, you’ll receive a tracking number/link via email/SMS. Tracking updates may take up to 24 hours to appear after dispatch.

8) Delivery Attempts & Address Requirements

• Accurate address & phone: Please provide complete delivery details (house/road, thana/upazila, district, postal code) and a reachable phone number.
• Delivery attempts: Couriers typically attempt 1–2 deliveries. If unsuccessful, the parcel may be returned to us; re-delivery or return may incur additional charges.
• Address changes: If you need to modify the address after placing an order, contact us immediately. Changes are not guaranteed once the parcel is in transit.

9) In-Store/Office Pickup (If Offered)

If “Pickup” appears at checkout, you may collect your order during published business hours once you receive a “Ready for Pickup” notification. Please bring a valid ID and order confirmation.

10) Customs, Duties & Taxes (International)

• Duties/VAT/import taxes vary by country and are the recipient’s responsibility unless the checkout explicitly shows “DDP/Taxes Included.”
• Customs processing may cause delays outside our control.
• If you refuse to pay duties or accept the parcel, any return shipping, duties, or disposal fees deducted by the carrier will be your responsibility and may be subtracted from any refundable amount (if applicable).

11) Restricted / Prohibited Items

Some items cannot ship to certain locations due to carrier restrictions or local laws (e.g., hazardous materials, batteries, liquids, perishables). If an item in your order is restricted, we’ll contact you to adjust or cancel that line item.

12) Damaged, Missing, or Lost Parcels

• On delivery: If the parcel appears damaged or tampered with, please refuse delivery (where possible) and contact us immediately.
• Within 48 hours: Report any damage, shortage, or wrong item within 48 hours of delivery with photos/video of the packaging and product.
• Lost in transit: If tracking shows no movement for an extended period, contact us. We will initiate a carrier investigation. Resolutions (replacement/refund) depend on investigation outcome and product availability.

13) Packaging

We use protective packaging suitable for transit. Original manufacturer packaging may be placed in an outer shipper for safety.

14) Split Shipments

To expedite delivery, we may ship your order in multiple parcels at no extra cost (you’ll receive separate tracking numbers where applicable).

15) Heavy/Bulky Items & Installation

Large or fragile items may require special handling, extra time, or additional fees. Some products may not be eligible for COD or international shipping. If installation is needed, we’ll coordinate with you (service availability varies by location).

16) Undeliverable Orders & Returns to Sender

If a parcel is returned due to an incorrect address, unreachable phone number, delivery refusal, non-payment of duties (international), or repeated failed attempts, we can reship after collecting the actual reshipping cost. If you instead prefer a refund, we’ll deduct the actual shipping/return fees and any non-recoverable duties/taxes (if applicable).

17) Cancellations After Dispatch

Orders cannot be cancelled once dispatched. You may refer to our Return & Refund Policy (if applicable) after receiving the item.

18) Holidays & Force Majeure

Delivery timelines may be affected by national holidays (e.g., Eid), weather, strikes, or events beyond our control. We’ll do our best to keep you informed.

19) Contact Us

• Email: info@sbmbd.net
• Phone/WhatsApp: +880-XXXXXXXXXX
• Hours: 10:30 AM – 6:30 PM BST (Sat–Thu)

Notes for Customers

• Keep your order confirmation and tracking handy.
• Inspect packages upon receipt; report issues within 48 hours.
• International buyers: check your country’s import rules and duties before ordering.